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 G & H Help
Our knowledgeable staff will take the time to answer any questions you may have about our products, how to use them, insurance issues, etc. Our goal is to help you live a better life by helping you manage your diabetes. If your question isn't answered below, simply call us toll free at (866) 402-6800 and we'll gladly help explain our services to you. Most Frequently Asked Questions 1. If my primary coverage is Medicare, do I qualify for your program? 2. If my primary coverage is Medicaid, do I qualify for your program? 3. I have a Medicare replacement plan, do I qualify for your program? 4. How can G & H save me time and money? 5. Do I pay any out-of-pocket expense? 6. How often will you ship my supplies? 7. Do I have to call to reorder my diabetes supplies? 8. How reliable are your shipments? 9. How secure are the shipments packaged? 10. Do I pay for delivery? 11. Whom can I contact for questions about G & H's services? 12. What is a Doctor's Order? 13. Are there limits of the number of supplies that will be reimbursed? 14. What supplies does Medicare cover? Q1: If my primary coverage is Medicare, do I qualify for your program? A: Yes, Type I and Type II diabetics with traditional Medicare Part B coverage qualify for our program. Medicare provides coverage for your test strips, lancets, control solution, and a new meter and lancing device if needed. Back to top Q2: If my primary coverage is Medicaid, do I qualify for your program? A: We do accept primary Medicaid coverage in our home state of Texas. Just give us a call and we will verify benefits. Back to top Q3: I have a Medicare replacement plan, do I qualify for your program? A: We accept only select Medicare replacement plans. Please call to verify that your plan is accepted. Back to top Q4: How can G & H save me time and money? A: G & H saves you time and money in many ways. You do not need to wait for insurance reimbursements or fill out confusing, tedious forms. We complete the claim processing for you. G & H also eliminates trips to the pharmacy with no cost shipping and handling right to your door. Any problems with your equipment will be handled by our trained staff directly; you will not need to contact the manufacturer. G & H will accept responsibility until the problem is solved to your satisfaction. Back to top Q5: Do I pay any out-of-pocket expense? A: No, unless your medical insurance plan has co-payments or any unsatisfied deductibles. In any case we will verify benefits, and send you an invoice if necessary. Back to top Q6: How often will you ship my supplies? A: After enrollment, we immediately ship you a 30 or 90 day supply depending on your medical coverage and benefits. Back to top Q7: Do I have to call to reorder my diabetes supplies? A: Calling for reorders is unnecessary unless there is a change in your prescription, physician, medical insurance, or address. Otherwise, we will always contact you by phone prior to shipment for reorder confirmation. Back to top Q8: How reliable are your shipments? A: G & H uses United States Postal Service (USPS) Priority Mail for shipping in the domestic United States. This allows us to track each package we ship to verify delivery. Back to top Q9: How secure are the shipments packaged? A: G & H’s packaging techniques include double checking for accuracy, and using only USPS boxes to ensure your supplies are correct and arrive safely at your door. Back to top Q10: Do I pay for delivery? A: No. There is no charge for shipping when you order diabetic supplies from G & H that are billed to your medical insurance plan. Back to top Q11: Whom can I contact for questions about G & H's services? A: Just call us toll free at (866) 402-6800, or (512) 401-6800 (in the Austin metro area) and one of our trained staff will gladly answer any questions you may have. Our office hours are Monday through Thursday 9:00am to 4:00pm, and 9:00am to 1:00pm on Friday. Or simply send us an e-mail. Back to top Q12: What is a Doctor's Order? A: A Doctor’s Order or Physician’s Order Form is a special form, similar to a prescription, that your doctor must complete, sign, date and return to us. The form lists the diabetic testing supplies your doctor recommends you use. In addition, it contains necessary information, such as your diagnosis code and the number of times your doctor would like you to monitor your blood glucose level daily. G & H is a Durable Medical Equipment supplier. We bill under the medical benefits section of Medicare, Texas Medicaid, and select private insurance plans. These insurance plans require that we have a valid Doctor’s Order on file noting that you are eligible to receive diabetic testing supplies. With your permission, we will contact your doctor on your behalf, and secure the appropriate form. Back to top Q13: Are there limits of the number of supplies that will be reimbursed? A: Medicare does have established limits based on whether you are treated with insulin or not. Your physician will provide G & H with a Physician’s Order Form that will indicate how often they recommend you test. Medicare may approve additional diabetic testing supplies if your physician determines it is medically necessary to control your diabetes. Back to top Q14: What supplies does Medicare cover? A: Medicare covers essential diabetic testing supplies. These include: - Blood glucose meters - Blood glucose test strips - Lancets and lancet devices - Glucose control solutions for checking the accuracy of test strips and meters. Back to top |